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Support

Last updated: April 2026

Need help with Tax Maverick Events? This page covers the most common questions about your account, event registration, and the mobile apps. If you can't find what you're looking for, our team is happy to help.

1. Contact Support

For help with your account, registrations, badges, or the mobile apps, email events@taxmaverickevents.com. Our typical response time is 1-2 business days.

2. Account & Sign-in Issues

Tax Maverick Events uses Clerk for account authentication. You can sign in with Google or Apple OAuth, or with the email address already associated with your account.

If you're locked out, email support from or include the email address on the account so we can help verify ownership. For your security, never send passwords, verification codes, or other credentials by email.

3. Event Registration & Tickets

You can register for events from the Tax Maverick Events website and then view your registrations from the web or mobile app after signing in. Attendees can also update registration details, including ticket type selections when changes are available for that event.

If you need to update dietary preferences or accessibility information, use your registration details page in the web or mobile app. If an event no longer allows self-service changes, contact support and we'll help route the request.

4. Mobile App (iOS & Android)

The Tax Maverick Events mobile app is available for iOS and Android through the App Store and Google Play. Sign in with the same account you use on the web to access your registrations, badge, schedule activity, and event updates.

If the app is not working correctly, try force quitting the app, signing out and back in, or reinstalling it. The current minimum supported versions are iOS 15.1 or later and Android 7.0 or later.

5. Badge & QR Code Issues

Each registration generates a unique QR badge used for event check-in, badge printing, and attendee scanning. If your badge will not scan, first increase your screen brightness, reduce glare, and make sure the full QR code is visible.

If scanning still fails, ask event staff about a printed badge fallback or contact support to have the badge re-issued to your account.

6. Push Notifications

Tax Maverick Events delivers notifications through OneSignal on both web and mobile. You can enable or disable notifications from the app's notification preferences or through your device or browser settings at any time.

7. Networking & Connections

Attendees can connect by scanning badge-to-badge QR codes during an event. When a connection is made, the platform may also exchange public profile details through a vCard so both attendees can follow up later.

If you want to remove a connection, open your connections list in the app or web experience and remove the contact. You can also manage whether other attendees can see your details by switching your profile between public and private.

8. Sponsors & Lead Capture

When a sponsor booth scans your badge, the sponsor may receive your name, email address, company, and job title for lead capture. If you want that information removed from a sponsor's records, please contact the sponsor directly using the details included in the exchanged vCard or other follow-up information they provided.

9. Technical Problems / Bug Reports

When reporting a bug, please include as much detail as possible so we can investigate quickly:

  • A short description of the issue
  • The steps needed to reproduce it
  • Your device model
  • Your operating system version
  • Your app version, if you are using mobile
  • A screenshot or screen recording, if available

10. Data Access & Portability

You can request a copy of your Tax Maverick Events data by emailing events@taxmaverickevents.com. We respond to data access and portability requests within 30 days.

11. Delete Your Account

On the web, you can start the deletion process from Delete Your Account. In the mobile app, go to Profile → Delete Account. You can also email support if you need help completing the request.

12. Privacy & Legal

For more information about how Tax Maverick Events handles your information and use of the platform, review our Privacy Policy, Terms of Service, and Cookie Policy.

13. Contact

If you need additional help, please contact us:

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